Report a Power Cut Please enable javascript to show this section. If you don't know how to do that please visit the following link: How to enable JavaScript in your web browser After javascript has been enabled in your browser you need to refresh this page to show this section properly and make this message disapear. Thank you 1 Safety 2 Your details 3 Submit Do you see a dangerous situation? Broken Cables Fires or Electrical Sparks Fallen tree on a power line Flooding around electrical equipment Yes No Report this immediately for your safety. Keep a safe distance from any live broken cables & power lines. Have an emergency? If you have a power cut or to report damage to power lines / substations call the national freephone number 105 Central & Southern Scotland 0800 092 9290 Cheshire, Merseyside, N. Wales & N.Shropshire 0800 001 5400 If there are cables on roads or footpaths, keep clear and dial 999 Before you report a power cut, please check a few things Check your Fuse Box Fuse Box check tutorial I have checked my fuse box, turned the trip switches to the ‘OFF’ position and back to the “ON” position one at a time, and: Please select one of the options below. My power is still off I can't check My power is on Check your meter display I have checked my electricity meter is showing lights or digital display Please select one of the options below. Display is off I can’t check Display is on Display is off I can’t check Display is on This may be a meter issue Call your electricity supplier regarding your supply before continuing to report a power cut to us. If you are unsure who your supplier is call the Meter Point Administration Service on : 0330 1010 300 Please call us on 105 to continue reporting your power cut If you can’t check your meter or fuse box for any reason please give us a call on 105 so we can help you solve the issue as quickly as possible. Back Next Check your Fuse Box Accessibility options: Audio described video Text transcript Accessibility options: Text transcript Accessibility options: Audio described video Text transcript Video title: How to check your Fuse Box Thankfully, power cuts are very rare, but no matter how much we protect, maintain and improve our network, they do occasionally happen. Before reporting a loss of power, it’s a good idea to carry out a few simple checks. First, check to see if your neighbours have power. If they do the problem may be within your property alone. Try checking your fuse box, also known as the trip switches, which you'll usually find next to your electricity meter. These don't all look the same but there's generally a main switch with individual switches that control the power supply to your lighting, sockets and appliances. Turn off the main switch first, followed by the others one by one, then turn the main switch back on followed by the others in turn. If one of the switches goes off again, it usually means there's a problem with that circuit. It may be, for example, a faulty appliance which you will have to unplug from the electricity supply before resetting the fuse. You can also get in touch with us through Twitter and Facebook. Continue reporting a power cut Glad to have you back Thank you for reporting your power is back on Back Home If you are already registered to our Priority Service Register please confirm or update your support needs below. Does anyone in the property rely on electricity for medical reasons or have any other vulnerabilities? No Yes I don't know Please select one of the options above Please let us know any medical conditions we should be aware of Please sign up to our free Priority Services Register We have a Priority Services Register for customers who may need extra support in the event of a power cut. It's important for us to know if you are medically dependent on electricity or have other support needs. You can also register if you need short term support like if you're recovering from an operation, pregnant, or recently bereaved. Please select from the below categories that you or members of your household falls into, please select all that apply. Communication Support I am blind I am partially sighted I have difficulty hearing I am unable to answer my door I don't speak English I have speech impairment Medical equipment Nebuliser and apnoea monitor Heart, lung, & ventilator Dialysis, feeding pump and automated medication Stair lift, hoist, electric bed Oxygen concentrator Medically dependent showering/bathing Careline/telecare system Medicine refrigeration Water dependent Oxygen use Age Dependent I have children under 5 years old I am of pensionable age (60+) Physical & Mental Health Physical impairment Developmental condition I have difficulty remembering things Chronic/serious illness Poor sense of smell/taste Restricted hand movement I struggle with my mental health Additional presence preferred Short Term Support - 6 months Post hospital recovery I am recently bereaved I have life changes Young adult householder Please select at least one support need. By continuing this form, you will be signed on to our Priority Services Register, and you accept our Privacy Policy. Back Next You can also call 105 to report your power cut. Your Address and Post Code House number / Building name* Please enter House number / Building name Street* Please enter street name Town* Please enter town name County* Please enter county Post Code* Please enter post code Your contact details First name* Please enter first name Last name* Please enter last name Mobile* Please enter a valid UK Mobile Telephone number Please enter mobile telephone number Landline Please enter a valid UK Home Telephone number Email For mobile, we provide 24/7 text updates.For landline, we provide updates via phone between 8AM and 10PM.If you are on our Priority Service Register you will receive 24/7 updates via mobile or landline. Back Next If your property is the only one affected we may need access to your premises. We will contact you with an expected arrival time if necessary. Any additional information? What details to include So we can help please tell us as much as possible, ideally covering the following: When the power cut started Availability to access your property If you require any assistance Are other properties near you experiencing a power outage? If you have partial power Any additional information? 0/255 Failed CAPTCHA security check. By continuing, you accept our privacy policy. Back Submit Have an emergency? If you have a power cut or to report damage to power lines / substations call the national freephone number 105