At SP Energy Networks we want to ensure that everyone can access our website and services without barriers.
Compliance
The SP Energy Networks website has been designed in compliance with the Web Content Accessibility Guidelines 2.1 established by the W3C (World Wide Web Consortium). These guidelines are also the core for standards such as ISO/IEC 40500 or UNE 139803:2012.
In 2019 we received our Ilunion accessibility certificate, issued by ILUNION Tecnología y Accesibilidad as evidence of our commitment and of the tasks completed in relation to audit, consultancy and certification of our website.
ReciteMe Assistive Technology
We have added the ReciteMe toolbar to our website to allow all website visitors to customise their experience using a range of options to suit their online accessibility and language needs.
The Recite Me toolbar provides text-to-speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 65 text-to-speech voices and many other features.
ReciteMe offers functionality including:
- Changing colour contrast levels
- Modification of the font, colours, line height, and spacing of text
- Zoom in up to 200%
- Navigation of the website using just a keyboard
- Translate the website into a different language
- Listen to the website using a screen reader
For more information on the ReciteMe toolbar, visit the ReciteMe website.
How to access the ReciteMe toolbar?
You can open the ReciteMe toolbar by clicking the green accessibility toolbar button at the top right of each page. The toolbar will open at the top of the page and allow you to choose your customisations.
To deactivate the ReciteMe toolbar, click the X on the right of the toolbar.
Access Keys
Access keys are keyboard shortcuts that replace the need to use a mouse for navigation. For this website, you can use:
ALT + 0 (then press enter) for Accessibility page
ALT + 1 (then press enter) to go to the homepage
Please note: your browser may not support access keys.
Stylesheets
You may import your own stylesheet into this website.
Internet Explorer
Select Tools, then Internet options, and then Accessibility. Next click on any or all of 3 checkboxes to ignore colours, font styles or font sizes. In the same window you can change your style sheet by clicking the checkbox that says, 'format document using my style sheet' then browse to your style sheet and click ok.
Firefox
Select tools, then options and then content. You will then be given the choice to specify your own colours and fonts.
Chrome
Chrome currently has no support for custom stylesheets.
Accessibility services
Hearing impaired customers
If you are hearing impaired, we offer alternative methods of communication to make things easier for you.
Text Relay - dial 18001 before the number.
Faults and emergency text relay numbers:
18001 0800 092 9290 (Central and Southern Scotland) or
18001 0800 001 5400 (Merseyside, Cheshire, North Wales and North Shropshire:)
General enquiries text relay number:
18001 0330 10 10 444 (Central and Southern Scotland, Merseyside, Cheshire, North Wales and North Shropshire)
Visually impaired customers
If you would like to receive any of our customer leaflets or documents, or if you wish to have a page translated into braille or large text, please contact us at customercare@spenergynetworks.com and we can arrange this for you.
Non-English interpretation
This website can be translated into over 100 languages using our ReciteMe toolbar.
If you require further language interpretation we can provide this, free of charge. We use Language Line for their conference call style services. This is available 24/7 by telephone offering over 100 languages.
To arrange interpretation, contact us at customercare@spenergynetworks.com
Welsh language
This website can be translated into Welsh using our ReciteMe toolbar.
All our customer leaflets and documents can be provided in Welsh, free of charge. To arrange Welsh language documents, contact us at customercare@spenergynetworks.com
Report accessibility issues
If you find any difficulty in accessing the information on the SP Energy Networks website or have any suggestions or queries regarding accessibility, please contact us at customercare@spenergynetworks.com