Power Loss & Emergencies

To report a power cut or damage to electricity power lines or substations call the new national Freephone number 105. You can still reach us on our existing numbers shown below:

General Enquiries

Issues with Our Buildings / Equipment

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• Substation noise, damage or housekeeping
• Electrical boxes in the street
• Poles & Overhead lines enquiries
• Issues with Cableheads, Cut-outs & Fuses
• Voltage enquiries
• Missing Earth & Earthing enquiries

For more information please contact our Customer Resolution team:

Central & Southern Scotland	Cheshire, Merseyside, N. Wales & N.Shropshire
0330 10 10 444
click to email	click to email
Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD	Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET

Trees

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• Trees near our power lines
• Substation trees and shrubbery needing attention

For more information please contact our Customer Resolution team:

Central & Southern Scotland	Cheshire, Merseyside, N. Wales & N.Shropshire
0330 10 10 444
click to email	click to email
Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD	Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET

Isolation & Working Around our Equipment

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• Temporary isolation & Shrouding
• Meter boards & Boxes
• Clip  and unclip
• Access to our Substations & surrounding grounds

For more information please contact our Customer Resolution team:

Central & Southern Scotland	Cheshire, Merseyside, N. Wales & N.Shropshire
0330 10 10 444
click to email	click to email
Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD	Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET

Network Plans

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• Request a network drawing (i.e. - to plan or allow construction to be carried out)
• SP Energy Networks Investment strategy

For more information please contact us:

Central & Southern Scotland	Cheshire, Merseyside, N. Wales & N.Shropshire
Telephone: 0141 614 9903	Telephone: 0141 614 5666
Fax: 0141 614 0085	Fax: 0151 609 2178
Click to email	Click to email
SP Energy Networks Data Management (Scotland) 320 St Vincent St Glasgow G2 5AD	SP Energy Networks, Data Management (England and Wales) Prenton Way Prenton CH43 3ET

Upgrades to our Network

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• Information on programmes of work to improve your network
• SP Energy Networks Investment strategy

For more information please contact our Customer Resolution team:

Central & Southern Scotland	Cheshire, Merseyside, N. Wales & N.Shropshire
0330 10 10 444
click to email	click to email
Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD	Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET

Land & Planning Rights

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• Request for Wayleaves or Servitude
• Enquiries around SP Energy Networks equipment in your property

For more information on Wayleaves, click here.
Please contact us via the enquiry form or by using the infpormation below::

Central & Southern Scotland	Cheshire, Merseyside, N. Wales & N.Shropshire
0845 301 0014	0845 030 3053
Click to email	Click to email
Wayleaves SP Energy Networks 320 St Vincent St Glasgow G2 5AD	Wayleaves SP Energy Networks Wrexham Road Pentre Bychan Wrexham LL14 4DU

Street Lighting

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• Loss of supply - Contact your local council who are responsible for street lights
• If council state a Network issue, request the Incident number and we will provide an update

Click here to use our enquiry form.
For more information please contact our Customer Resolution team:

Central & Southern Scotland	Cheshire, Merseyside, N. Wales & N.Shropshire
0330 10 10 444
click to email	click to email
Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD	Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET

Load Checks & Capacity Enquiries

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• Information if your supply can accept additional load
• Understand the capacity available to your supply point

For more information please call:

0330 10 10 444

Planned & Unplanned Power Cuts

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• Information on why a Power cut occurred
• Questions about a letter stating your power supply will be turned off
• Barriers, Excavation & Re-instatement

For more information please contact our Customer Resolution team:

Central & Southern Scotland	Cheshire, Merseyside, N. Wales & N.Shropshire
0330 10 10 444
click to email	click to email
Customer Resolution SP Energy Networks 320 St Vincent St Glasgow G2 5AD	Customer Resolution SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET

Substations, Street Furniture, Overhead Lines & Tree Cutting

To report any immediate safety issues or vandalism to our substations, link boxes or pillars, please contact us on:

To report any immediate safety issues with cables, poles, pylons or trees near lines, please use these contact details instead:

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone

Connections, Alterations and Disconnections

We are one of the leading connection providers in the UK. If you would like help or advice on your options, please contact us using the details below. Alternatively, head across to the New Connections area of our website.

Electricity Network Plans

The contact details below should only be used to apply for location plans of SP Energy Networks infrastructure by third parties involved in current excavations, or the planning of future works.

Complaints

Not happy with our service? Contact us with your complaints via: 

When filing a complaint by writing to us, please tell us your address including postcode, with a contact telephone number in your letter. We will acknowledge your letter or email within one working day. View our complaints handling procedure for more details.

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone

Disconnections

We are also here to help if you would like us to disconnect your electricity supply. However, in order for a connection to be removed, you (the property owner or authorised agent) will need to contact your electricity supplier (details of which can be found on your Electricity Bill) to let them know about the disconnection. Click here for further guidance on our process.

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone

Wayleaves

Establishing and maintaining good relations with landowners is important to us. If you have a query regarding wayleave consents or works on the land of Grantors, please contact us using the details below or visit the Wayleave area of our website for more information.

All other Enquiries and General Safety Information

For all other network matters, please use the following contact information:

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone

Electricity Suppliers, MPAN and Metering

For information relating to your Electricity Supplier, Meter Point Administration Number (MPAN) or you electricity meter please select from the options below:

• Who is my electricity supplier?
• What is my MPAN and who manages my metering?

Deaf and Hard of Hearing Customers

Text Relay

We offer a 24-hour Text Relay service for customers who are deaf, hard of hearing or have any other communication difficulties. Using your textphone dial 18001 followed by the telephone number you need. This will connect you to a text relay operator.