Power has been restored to 99% of homes impacted by Storm Eowyn with just under 3,000 remaining off supply.
Our engineers have worked round the clock under challenging conditions to reconnect 197,000 customers following the once-in-a-generation storm, which brought sustained hurricane-speed winds to parts of southern and central Scotland causing extensive damage to the electricity network.
Aileen Rourke SP Energy Networks’ Scotland Distribution Director said, “Our teams have been working in some of the worst conditions they’ve ever faced.
“We’ve seen teams having to walk miles to get to broken poles and damaged power lines due to the remote locations - and all of that takes time.
“We’ve got every resource working hard across the country to get those without power back on supply and will continue to work closely with the Scottish Government, local authorities and other services to support customers.”
The electricity network sustained over 100 days’ worth of faults in under three days and call centre colleagues handled over 88,000 calls – taking two months’ worth of calls in 48 hours.
Supporting customers has been at the heart of SP Energy Networks’ response to Storm Eowyn – from proactively sending 250,000 SMS messages to customers on the Priority Services Register - to the welfare support being provided to the communities still without power, including warm hubs, food vans and hotel accommodation.
Teams continue to pull out all the stops and do everything to support customers while engineering teams work round the clock to get everyone back on supply.
For anyone experiencing a new power cut, please report it to us by calling the free, national emergency helpline 105, and remember when you call you don’t need to wait to speak to an agent – you can log faults via our automated messaging system.