On 31st July 2024 we published our 23/ 24 Annual Vulnerability Report covering performance for Year 1 of RIIO- ED2.
Kendal Morris – Customer Services Director
‘‘The year 2023/24 has been foundational for our ED2 programme. We worked hard to build on the solid foundation established in ED1 to evolve our partnerships, tools, and processes that will allow us to achieve our expanded ED2 ambition. At the same time, we have continued to focus on customers’ pressing needs, from delivering excellent support during emergencies to offering a range of extra help aimed at improving their welfare.’
View the Annual Vulnerability Report 23/24 at Our RIIO-ED2 Business Plan page.