Customer Leaflets

Within our document library there is a wide range of useful documents for you to view and/or download.

If you cannot find the information you are looking for, please feel free to contact us and we will be happy to point you in the right direction. Some of our leaflets are available in Welsh and are linked below. They are also available in braille and large print by contacting customercare@spenergynetworks.com

Customer Service Leaflets

Contacting Us
Welsh Version

Advice on Home Visits
Welsh Version

Planned interruptions
Welsh Language

Flooding & Your Power Supply
Welsh Version

Protecting Your Equipment
Welsh Version

A Caring Network
Welsh Version

Priority Services
Welsh Version

Helpful Advice in a Power Cut
Welsh Version

Looking After Your Pets & Livestock During a Powercut
Welsh Version

Safety Matters Leaflets

Leisure Activities
Welsh version

Overhead Power Lines
Welsh version

Working on Your Property
Welsh version

Underground Cables
Welsh version

Land Rights & Consents

Works on Your Land Welsh Version

Easy Read Leaflets

Priority Services Register

Getting Connected Leaflets

Connecting Distributed Generation
Welsh Version

Getting Connected
Welsh Version

Connections - A Handy Guide
Welsh Version

Getting Your Meter Connected
Welsh Version

Your Connections Offer Explained
Welsh Version

Disconnecting an Electricity Supply
Welsh Version

Getting Your Commercial Meter Fitted

Connection Offer Expenses

Connecting You with a Choice

Connecting your EV Fleet

SPEN Minimum Information Guidelines

Additional documents

• Complaints Procedure
• Meter Positions
• Jargon Buster