Connections Reform
SPT continues to fully support the development of Connections Reform, otherwise known as TM04+, and wants to support our customers in receiving the latest information on the changes coming to industry.
Please note that NESO has closed its Evidence Portal as of Tuesday 26 August at 23:59 and has begun its initial checks of evidence submitted. Customers will begin receiving communications from NESO about their results from Thursday, 28th August 2025.
A statement was issued by NESO on 11th August 2025, announcing the closure of the window. We strongly advise that all our customers read this.
NESO is hosting several in-person and online events, the details of these webinars can also be found on the Connections Reform Help Centre and Event Calendar. SPT recommends all customers attend these to gain a better understanding of latest updates to the timelines.
We would like to highlight to our customers that to provide a fair and equal service to all, NESO will only be accepting queries and complaints regarding Connections Reform exclusively through their two dedicated channels. NESO will not be responding to any queries sent through any other sources (including any existing or older NESO contacts) besides the two new channels.
You can access the two channels on NESO’s Contact Connections Reform webpage.
Additionally,
On the 15th of April 2025, Ofgem, the energy regulator for Great Britain approved some of the NESO’s connections reform proposals. Read NESOs press release, highlighting the reforms and the next steps.