Stakeholders and Customers influence everything that we do at SP Energy Networks. From our Connections Stakeholder Panels to individual customer input and opinions on completed projects, we constantly seek feedback and use it to drive service improvement.
SPEN ICE Newsletter
To keep you updated with our progress, we will issue regular newsletters; highlighting our key achievements and the challenges in delivering our 2018/19 ICE action plan.
View Connections Engagement (ICE) newsletters below.
CATCH UP WITH OUR PREVIOUS NewsletteRS
Design Guide
SP Energy Networks is proud to launch the Energy Data Hub, which has been created to house all the data that we currently share to help our customers understand more detail about how our network operates.
To view the document, click the link below.
DESIGN INFORMATION GUIDANCE PACK
SPEN Islanding Battery Failsafe Diagrams
As part of our inspection regime, your installation may be selected as part of a random sample to ensure safety and quality of work from installers operating within our licence area. No additional costs will be charged for an initial inspection by us as part of this process. If any safety critical non-conformances are found that in our opinion would require a secondary inspection or visit, a charge of £375 plus VAT shall be applied and shall be payable by you. We shall make all possible efforts to ensure that any inspections align with installation where possible to reduce impact to you. It is Your responsibility to ensure that the selected installer is appropriately accredited for the works undertaken i.e. MCS Certification & SELECT registration. To view the document, click the link below.
SPEN Islanding Battery Failsafe Diagrams
Earthing Policy Customer Journey Draft Consultation Document
As per our ICE action for 2021 / 22 we committed to provide an earthing customer journey to aid customer in the process. This daft consultation document will enable us to take your feedback to determine if and what changes you would like to see on this prior to the final document and policy being published. To view the document, click the link below and email Stuart Walker if you have any suggestions.
EARTHING Policy CUSTOMER JOURNEY DRAFT
SPEN Policy Guidance & Documentation Pack
To view the SPEN Policy Guidance & Documentation Pack, please click the link below.
policy guidance & document pack
SPEN Guidance to Help Customers Understand How to Connect to our Network
To view the SPEN Guidance to Help Customers Understand How to Connect to our Network, please click the link below.
understand how to connect to our network
2020 Interactivity Process
To view the 2020 Interactivity Process information, please click the link below.
Interactivity Process
2020 RAdAR System Enhancement Guidance Note
To view the RAdAR System Enhancement Guidance Note, please click the link below.
VIEW THE GUIDANCE NOTE
DocuSign University Expanded Virtual Enablement
To meet increased demand for DocuSign eSignature enablement, DocuSign University has expanded its offerings. Access self-paced training, instructor-led interactive webinars, learning labs, and deep dive courses from their learning portal.
2020 Unmetered Supply
To view the 2020 Unmetered Supply information, please click the links below.
Unmetered Supply Update
2018 / 19 ICE Telecommunications Action Update
In our Incentive for Connections Engagement Action Plan for 2018 / 19 we committed to exploring the telecommunication element of major connection as a contestable element and looked to pilot this with some of our key stakeholders.
As we are waiting for some of these pilot schemes to be at a stage of readiness for the contestable telecommunication we have decided to publish a high level overview and a more details technical guide to allow other interested stakeholders to review if this is suitable for their own projects.
See Contestable Telecommunication Overview and Technical Review below. If you have any questions please contact us.
2018 Land Rights Stakeholder Panels
SPEN’s Land and Planning team met with over 25 stakeholders at the recent Land Rights Stakeholder Panels across our SPD and SPM licence areas. The success of the Land Rights Stakeholder Panel pilot has led to a commitment to ongoing panels and stakeholder meetings so we hope to see you again soon!
Please read our update below including the Action Plan developed to address the feedback provided by our stakeholders.
READ THE ACTION PLAN
We need to know that our work plans reflect what our stakeholders want, so we carry out a variety of connections engagement activities throughout the year tailored to suit the needs of our stakeholders.
In response to stakeholder feedback asking for enhanced opportunities to engage, we have increased the number of opportunities to engage and reached more stakeholders than ever before.
Core engagement, such as Connections Stakeholder Panels and in-depth annual surveys, helps us to shape our strategic direction, confirming stakeholder priorities and identifying new themes as they emerge.
Keep up to date
If you aren’t participating already, we would love for you to be involved.We tailor our engagement in many different ways, so there is always opportunity for all impacted stakeholders to provide feedback on the service we provide and to help us make it better. If you want to join us and have your say then you can register as a stakeholder and opt-in for connections information. By doing this, you will receive invitations and information that will be relevant to you.
Our strategy aim is to continually improve how we engage with stakeholders across all aspects of our business allowing stakeholders to influence, guide and steer our activities, enabling us to better deliver against our vision as a business.
Want to get involved? Have your say
Our Connections Stakeholder members are representative of our Connections customer base and stakeholders, ensuring that all different types of connecting customers are represented by membership.
Our members are prominent figures within the industry, have a detailed understanding of our connections process and bring constructive challenge. This allows us to obtain a balanced view, build our understanding of stakeholder needs and perspectives, use the panel as a ‘sounding board’ and generator of new ideas and opportunities for collaboration, influencing our plans and proposed improvements. It is essential that the members represent a wide range of key stakeholder group, reflecting the differing needs of our Connections customers.
If you would like further details of our Connections Stakeholder Panel, please get in touch by emailing us at gettingconnectedupdate@spenergynetworks.co.uk.
In 2017/18 we worked very hard to increase opportunities for engagement:
1. Connections Stakeholder Panel - Biannual meetings held with 55+ key players across all market segments in the connections industry, a 57% increase. 2. Annual Stakeholder Surveys - In-depth survey with 500 customers and 4,800+ give the opportunity to provide views on our service and what we could be doing to improve it. 3. Monthly Customer Satisfaction Survey - Survey questions redesigned to to give greater focus to key challenges for our stakeholders and satisfaction increased from 7.2/10 to 7.9/10. 4. Account Management - We have eight account managers who engage with a range of metered, unmetered and distributed generation customers on a daily basis, leading to improved customer satisfaction.
1. Industry Events - We were key speakers at 35+ events over the past year, in which we were open to scrutiny, including the National DG Forum and Scottish Renewables Conference, Smart Energy Wales and Energy Policy for Wales. 2. District Stakeholder Panels / Community Energy Days - We reached over 300+ people at 11 community energy days and district stakeholder panels where we highlighted our plans with out district teams. 3. Customer Workshops - Over 2000+ stakeholders had the chance to attend our various customer workshops, covering topics such as queue management, statement of works, battery storage, export limiting devices, electric vehicles and flexible connections in constrained areas. 4. District Days - 132 district day opportunities for customers to meet local staff and discuss any issues. 5. Website - Our website's connection section received 98,887 hits this year alone. 6. Newsletters / Booklets - Over 250 guides distributed to stakeholders this year, ranging from focused connections newsletters, electric vehicle connections leaflets to information on heat pumps - all direct outputs from feedback from our engagement. 7. Social Media - We use Facebook and Twitter to deliver key messages, we have 5,664 likes and 9,792 followers. 8. Plan Endorsement - Over 1,400 stakeholders were asked to endorse our plan.