Severe Weather Update

Our teams continue to make good progress and, while some customers based in our SP ENW area currently have expected restoration times of up to 6pm on Tuesday 27th October, we are working to restore supplies earlier wherever conditions allow.

Across Central and Southern Scotland, more than 42,000 customers have had their power restored, with around 4,500 customers currently without supply.

We have also restored power to 18,000 customers impacted by the storm in Cheshire, North Wales, Dee Valley, Oswestry and Merseyside with engineers continuing to make good progress in getting the final small numbers who remain without power back on supply as quickly and safely as possible.

Our teams continue to battle the elements, responding to damage caused by fallen trees, branches and other storm debris. Where it is safe to do so, engineers are carrying out repairs on the ground restoring power through network switching to reconnect customers as quickly as possible. Conditions continue to be assessed carefully to ensure our engineers can safely access damaged equipment and overhead lines.

We recognise how difficult being without power for a prolonged period can be. Food trucks and additional support are available in some of the worst-affected communities, and we continue to support customers while restoration work progresses.

• Food trucks and warm spaces in Southern Scotland 
• Welfare support in Cumbria and Lancashire

Customers affected by prolonged power cuts as a result of Storm Boelo may also be eligible for compensation. Eligible customers do not need to contact us to make a formal compensation claim. We will proactively contact those who are entitled to a payment by text message or letter.

• Customers in Central and Southern Scotland can find further information Storm Boelo Compensation - SP Energy Networks page
• Customers in Cumbria and Lancashire can find information on the SP Electricity North West compensation page

We know customers want certainty about when their power will be restored, and restoration times will continue to be updated as our teams assess damage and make progress on the ground.

If you experience a power cut, call 105 free of charge. If you see a damaged or fallen power line, stay well clear and call 105 immediately.

• Have the national 105 emergency helpline on hand to report a power cut – it’s best to save this in the contacts on your mobile phone. 

• For up to date information about a power cut in your area, check online at www.spenergynetworks.co.uk/postcode

• Store a battery or wind-up torch – leave this somewhere you can access easily so you can use the torch to check on the fuse box and make your way around the house safely. 

• Beware of fallen power lines – power lines may have fallen, so beware of this when venturing out of your home. Always treat them as live and report them right away by calling 105. 

• Keep your mobile charged – having your mobile phone charged means you can give us a call on the national 105 emergency helpline. It’s also worth having an analogue phone as this doesn’t run off the main electricity supply. 

• Fridge/Freezer - keep your fridge and freezer doors closed to maintain a cool temperature. This helps preserve your food for longer, check your appliance manual to see how long items can stay fresh without power. 

• Keep the heat in – if your power does go out, your heating might not work so keep extra blankets nearby and close window shutters, blinds or curtains to help keep the heat in.