Standard License Conditions and Guaranteed Standards of Performance (Sop) are measures that relate to metered and unmetered connections services provided.
These standards ensure that customers are guaranteed a high level of service and are compensated when they do not.
SLC15 sets out the standards for the provision of non-contestable connection services. It requires a minimum of 90% performance in each of the following categories:
- Providing Point of Connection Quotations.
- Responding to design submissions in relation to connections.
- Completing Final Works and Phased Energisation as non-contestable connections services.
Metered Standards
Metered Quotation standards include:
- Providing budget estimates
- Providing quotations
Other Metered standards include:
- Making contact with customers to agree dates
- Commencing works
- Completing works
- Energisation
Unmetered Standards
Unmetered standards include:
- Fault repairs
- Quotations
- Completing works