Bringing the voice of customers and stakeholders into the heart of our business
In 2022, SP Energy Networks established the Independent Net Zero Advisory Council (INZAC), bringing together 15 external experts to provide challenge and specialist knowledge to both the distribution and the transmission sides of the business across Central and Southern Scotland, North Wales, Merseyside, Cheshire and North Shropshire.
With a wealth of experience and expertise from across the energy industry and beyond, the INZAC has a critical role in overseeing and challenging SPEN’s efforts to enable the path to Net Zero, delivering for the customers and communities it serves.
The INZAC will:
- provide input and insight to support SPEN’s Net Zero goals
- assess performance and ensure delivery of price control commitments
- ensure consideration of emerging consumer issues and capture the voices of customers and stakeholders
- offer challenge and constructive contribution to the development of RIIO-3 price control business plans
The INZAC have a vital part to play in the development of SPEN’s RIIO-T3 price control business plans for the high voltage transmission network between 2026-2031, scrutinising both the technical plans as well as ensuring any emerging consumer issues are fully considered.
The INZAC is chaired by renowned industry expert, Angela Love, who has over 30 years’ experience of the UK/EU gas and electricity markets.
See what SP Energy Networks CEO Vicky Kelsall, and INZAC Chair Angela Love have to say:
Vicky Kelsall
“Creating the INZAC was a pivotal moment for our business and testament to our commitment to supporting the wider energy transition on our journey to a greener future. Its ability to question and challenge will help drive meaningful change that will ultimately benefit everyone as we work to deliver a just transition to Net Zero.
“The INZAC is a key component of our broader stakeholder engagement programme, providing transparency and improving decision-making. And we have committed to giving the group the access, knowledge and insight it needs to challenge us and make recommendations at every level of the business – from the Executive team to our engineering teams.
"We can already see the positive impact working with the INZAC is having on our business – and will continue to have on our performance and delivery of RIIO-T2 commitments and developing our plans for RIIO-T3 and beyond."
Angela Love
"It’s been fantastic to assemble such an exceptional and diverse range of voices to provide insight and constructive challenge to SP Energy Networks as it develops and delivers on its business plans for both the transmission and distribution electricity networks of the future.
“We’re at a really exciting and crucial time for the energy networks industry and it’s vital that companies get it right as they develop innovative solutions and technologies to support more green electricity coming on the grid and help deliver on Net Zero ambitions.
“Through previous independent scrutiny groups, I have seen the direct influence independent members can have when working with businesses to challenge, provide insight and identify different solutions and options – ultimately bringing the voices of the customers, stakeholders and the communities that these businesses serve, deeper into their decision making.
“We’ve made a really good start in our first year and I have no doubt the INZAC will play an increasingly valuable role in the months and years ahead – not just for SP Energy Networks, but for the customers, stakeholders and communities it serves. And that’s exactly what we’re here to do.”