Customer Process: New Connection (Text Only)

This is an accessible, text-only version of the New Connection Customer Process.

Stage 1 of 8: Make Your Enquiry

You make an enquiry about a connection via telephone, email or online form.

Stage 2 of 8: Submit Your Application

You can apply online using our new connection forms, or download a form and send it to us.

• Read our Getting Connected to the Electricity Network leaflet.

Stage 3 of 8: You Receive a Quote

We design your installation and send you a quote.

• Read our Connecting You with a Choice leaflet.

Stage 4 of 8: Make Your Payment

You accept the quote and arrange payment

• Read our Connections: A Handy Guide leaflet

Stage 5 of 8: Choose Your Meter Supplier

You choose an electricity supplier and give the MPAN details we provide. They will need this to fit your meter.

• Read our Getting Your Meter Connected leaflet

Stage 6 of 8: Agree Your Installation Date

We sort out any third party permission and arrange a date for the work to begin (usually around 6 weeks).

Read our Getting it Right: Wayleaves and Consents leaflet

Stage 7 of 8: We Complete Your Installation

We install your new connection point.

Stage 8 of 8: Your Supplier Installs Your Meter

Your supplier installs your meter and energises your supply.