This is an accessible, text-only version of the Disconnection Customer Process.
Stage 1 of 8: Make Your Enquiry
You make an enquiry about a connection via telephone, email or online form.
Stage 2 of 8: Submit Your Application
You can apply online using our new connection forms, or download a form and send it to us.
Stage 3 of 8: You Receive a Quote
We design your disconnection and send you a quote.
Stage 4 of 8: Make Your Payment
You accept the quote and arrange payment
Stage 5 of 8: Agree Your Disconnection Date
We sort out any third party permission and arrange a date for the work to begin (usually around 6 weeks).
Stage 6 of 8: We Inform Your Supplier of the Date
Your supplier will make contact with you to remove the meter from your premises.
Stage 7 of 8: We Will Disconnect Your Supply
We disconnect your supply from the network.
Stage 8 of 8: Your Supplier Removes Your Meter
Your Supplier Removes Your Meter.