Customer Process: Disconnection

Stage 1/8:

Make Your Enquiry

 

 

 

 

You make an enquiry about a disconnection via

telephone, 

email
​

or
​

online form.
​

Stage 2/8:

Submit Your Application

 

 

You can apply online 

here
 

or download
 

a form

and send it to us.

Stage 3/8:

You Receive a Quote

 

We design your disconnection and send you a quote.

Stage 4/8:

Make Your Payment

 

You accept the quote and arrange payment.

Stage 5/8:

Agree Your Disconnection Date

 

We sort out any third party permission and arrange a date for the work to begin (usually around 6 weeks).

Stage 6/8:

We Inform Your Supplier of the Date

 

Stage 7/8:

We Will Disconnect Your Supply

 

We disconnect your supply from the network.

Stage 8/8:

Your Supplier Removes Your Meter

 

Your supplier removes your meter.