At SP Energy Networks we're committed to caring for all our customers. We understand that sometimes you may require additional support but are unsure where to find it.
We work with local organisations that can provide free support services that you may be interested in.
Low Carbon Technology
Would you or someone you know benefit from learning about what Low Carbon Technology is? Maybe you would like to find out about Smart Meters, Electric Vehicles, Time of Use Tariffs or if any other options were open to you which will enable you to lower your carbon emissions. Are you interested in having a low carbon technology installed such as Solar Panels or a Heat Pump, but unsure where to start? We are working with Changeworks, Green Energy Helpline, who support all our customers in Scotland and The Energy Savings Trust, Energywise, who can support all of our customers across the UK.
If you are interested in speaking with someone with regards to these services, please select from the following:
Changeworks cover Central and Southern Scotland.
To receive a call to discuss the service you are interested in please complete this form; Green Energy Helpline | Changeworks
Energy Savings Trust cover all of SP Energy Networks customers. If you wish to be contacted please complete this; Home - Energywise
If you would like a free personalised plan for your home Tailored energy advice for your home - Homewise APP
Financial Support
We work with Citizens Advice and Hope 4 U to deliver the below services to all our customers:
Best Tariff, Debt Advice, Energy Efficiency Advice and Benefit Advice.
If you would like to receive this support face to face, Citizens Advice can offer this service. Please click the link below to find your nearest branch.
To find your local Citizens Advice branch:
England or wales - Bureaux | Citizens Advice Scotland
Scotland - Contact us - Citizens Advice
If you would like to receive support over the telephone or email, you can do this with Hope 4 U. To request a call back complete the ‘contact us’ us’ form by clicking on their website below, or you can contact them directly via email or telephone.
To contact Hope 4 U:
Telephone: 0330 320 2140
Email: info@hope4u.co.uk
Access their website.
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It’s often the little things that make a big difference. SP Energy Networks has links with organisations which helps keep you in touch with others. Watch this short video to find out more.
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SP Energy Networks can connect you with local agencies who can offer independent advice on the best energy deal. Watch this short video to find out more.
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Hard times can affect anyone at any time. SP Energy Networks can connect you with organisations who can offer impartial advice. Watch this short video to find out more.
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SP Energy Networks distributes electricity to 3.5m customers twenty-four hours a day, seven days a week. However, occasionally things do go wrong or circumstances that cannot be prevented, such as storms, can interrupt power supplies. This video outlines what you should do and who you should contact in the event of a power failure.
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SP Energy Networks works with external organisations that check you’re receiving everything you should be. Watch this short video to find out more.
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Do you ever feel lonely? SP Energy Networks can connect you with local organisations who can help find people with similar interests. Watch the short video to find out more.
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It makes sense that your home is safe and sound. SP Energy Networks has links with fire and rescue organisations and we can help organise a free fire safety check for your home. Watch this short video to find out more.
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SP Energy Networks has links with organisations which specialise in making life a little easier for people affected by dementia. Watch this short video to find out more.
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Is your home warm enough? Do you struggle to pay your energy bills? SP Energy Networks can arrange energy efficiency advice. Watch this short video to find out more.
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A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, addiction or a mental health problem cannot cope without their support. This service provides advice, support and information to help carers live their lives.
Additional Support Services:
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It’s often the little things that make a big difference. SP Energy Networks has links with organisations which helps keep you in touch with others. Watch this short video to find out more.
Close this modal
SP Energy Networks can connect you with local agencies who can offer independent advice on the best energy deal. Watch this short video to find out more.
Close this modal
Hard times can affect anyone at any time. SP Energy Networks can connect you with organisations who can offer impartial advice. Watch this short video to find out more.
Close this modal
SP Energy Networks distributes electricity to 3.5m customers twenty-four hours a day, seven days a week. However, occasionally things do go wrong or circumstances that cannot be prevented, such as storms, can interrupt power supplies. This video outlines what you should do and who you should contact in the event of a power failure.
Close this modal
SP Energy Networks works with external organisations that check you’re receiving everything you should be. Watch this short video to find out more.
Close this modal
Do you ever feel lonely? SP Energy Networks can connect you with local organisations who can help find people with similar interests. Watch the short video to find out more.
Close this modal
It makes sense that your home is safe and sound. SP Energy Networks has links with fire and rescue organisations and we can help organise a free fire safety check for your home. Watch this short video to find out more.
Close this modal
SP Energy Networks has links with organisations which specialise in making life a little easier for people affected by dementia. Watch this short video to find out more.
Close this modal
Is your home warm enough? Do you struggle to pay your energy bills? SP Energy Networks can arrange energy efficiency advice. Watch this short video to find out more.
Close this modal
A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, addiction or a mental health problem cannot cope without their support. This service provides advice, support and information to help carers live their lives.
Have you heard about our Priority Services Register? Click here to find out more or you can apply for both Priority Services Register and Additional Services on the link below
Priority & Additional Services Form
Apply Now