SP Energy Networks is leading the way in customer service according to the results of the latest independent UK benchmarking survey.
When benchmarking against the UKCSI (UK Customer Service Index) Top 50 Companies, which is published by The Institute of Customer Service, SP Energy Networks comes out equivalent first place with a score of 88.4.
This means beating companies like First Direct on 86.7 and John Lewis on 86.5 to the top spot, and we also reached top table ranking with the equivalent to first place for Customer Effort - which is how easy customers feel it is to deal with us.
The UKCSI is the national measure of UK customer satisfaction. Published twice a year, it rates customer satisfaction at a national, sector and organisational level across 13 sectors – incorporating the views of 10,000 consumers on 247 brands.
Each year the Institute of Customer Service conduct a benchmarking exercise and we use the same sets of questions as the main survey to compare how we are performing when compared with the Top 50 companies in the UK. Our results have been improving year-on-year. When first assessed in 2017 where we scored equivalent 25th place and in the last year we have jumped from equivalent 7th place to 1st in the league table.
Guy Jefferson, Customer Service Director at SP Energy Networks said:
“Our customers are truly at the heart of our business and it’s important that the work we do for them day in, day out is benchmarked and independently verified. So I am delighted that these latest scores reflect the hard work and commitment of all our colleagues across SP Energy Networks, who not only work tirelessly to deliver a service our customers can depend on, but do so with care and passion.”
There for our customers...
We are committed to caring for all of our customers in the communities we serve, and we strive to provide significant extra services for our customers when they need it most.
We do this through things like our Priority Services Register for customers who might need a little extra help in the event of a power cut and our work with a range of local agencies and partners who provide free practical support services for things like debt advice, helping carers or helping our lonely customers connect with people in their local area. Find out more, click here
