Following the severe impact on our network caused by Storm Arwen, we are providing an additional proactive compensation payment of £150 per household to those off for more than 48 hours as an apology for the disruption caused.
You don’t need to do anything, we will proactively contact you about this. Click here for more information about our compensation and guaranteed standards payments.
We are also launching a comprehensive post storm review of our network performance and operational response, with a particular focus on our communications with customers and the support provided to rural communities without power for extended periods.
This review will engage with local authority emergency planning teams and local resilience partnership forums that support our communities, and we will also be engaging with the Scottish and Welsh Government resilience teams. Click here for more information about our post storm review (opens in a new window).
