On 31st July 2024 we published our 23/ 24 Annual Vulnerability Report covering performance for Year 1 of RIIO- ED2.
‘‘The year 2023/24 has been foundational for our ED2 programme. We worked hard to build on the solid foundation established in ED1 to evolve our partnerships, tools, and processes that will allow us to achieve our expanded ED2 ambition. At the same time, we have continued to focus on customers’ pressing needs, from delivering excellent support during emergencies to offering a range of extra help aimed at improving their welfare.’
Kendal Morris – Customer Services Director
View the annual vulnerability report
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Demand for electricity is steadily rising. That’s why we are investing billions of pounds to modernise and expand the network to ensure the safety and security of your electricity supply. We are also preparing and planning for the future in our Transmission and Distribution Business Plans.
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Preparing for a power cut
It’s important we ensure our customers and communities are as prepared as possible in case of any weather or other emergencies impacting energy supplies. Click the link below to find out more about what you need to know and how you can prepare.
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Support for Our Customers
Power Cut or Emergency? Call 105
You can still reach us on our existing numbers:
Central & Southern Scotland:
0800 092 9290
Merseyside, Cheshire, North Wales and North Shropshire:
0800 001 5400
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